Refund policy

Returns & Refunds

We want you to be happy with your NIKAVO order. If you change your mind, you have 14 days from the day you receive your order to notify us that you wish to return an eligible item. Once you have notified us that you wish to cancel, you must return the item to us within 14 days.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and where applicable in its original packaging. You will also need your order confirmation or other proof of purchase.

To request a return, please contact us at hello@nikavo.co.uk before sending your item back. Returns sent without contacting us first may not be accepted.

Change of mind

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item to us. We recommend using a tracked postal service, as the item remains your responsibility until it reaches us.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If your item is damaged, faulty, or you have received the wrong item, please contact us as soon as possible at hello@nikavo.co.uk.

Where the item is faulty, damaged or incorrect, NIKAVO will cover the reasonable cost of returning the item and will arrange an appropriate replacement or refund.

Personalised and made-to-order products

Products that are personalised, customised or made specifically to your requirements cannot normally be returned or cancelled simply because you have changed your mind.

This does not affect your rights if a personalised or made-to-order product is faulty, damaged, not as described or does not match the details of your order.

Exchanges

If you would like a different item, please contact us at hello@nikavo.co.uk. Where appropriate, the simplest option may be to return the eligible item and place a new order.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Where you exercise your statutory right to cancel an eligible online order, any refund due will be made in accordance with applicable UK consumer law.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.

If you have any questions about a return or refund, please contact us at hello@nikavo.co.uk