Terms of service
TERMS OF SERVICE
Last updated: 11 September 2026
These Terms of Service apply to the use of the NIKAVO website and to purchases made through our online store.
Throughout these Terms, “NIKAVO”, “we”, “us” and “our” refer to NIKAVO.
Business details:
Trading name: NIKAVO
Business type: Sole trader
Business address: 126 Ferngrove, Bury, BL9 6JW, United Kingdom
Email: hello@nikavo.co.uk
Website: nikavo.co.uk
1. ABOUT THESE TERMS
By accessing our website or placing an order with NIKAVO, you agree to these Terms of Service.
Please read these Terms before placing an order.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
2. OUR PRODUCTS
We make every reasonable effort to display and describe our products accurately.
Product colours may appear slightly different depending on your screen, device or display settings.
For handmade, personalised or made-to-order products, small variations may occur as a natural result of the production or personalisation process.
These minor variations are not considered defects provided that the product otherwise matches its description and the details of your order.
Product availability may change without notice.
3. PERSONALISED AND MADE-TO-ORDER PRODUCTS
Some NIKAVO products may be personalised, customised or made specifically according to information supplied by the customer.
You are responsible for checking all personalisation details, including names, wording, spelling, dates, colours, sizes and other options, before submitting your order.
Once production of a personalised or made-to-order item has begun, we may not be able to change or cancel the order.
Personalised or custom-made products are generally excluded from the statutory right to cancel simply because you have changed your mind.
This does not affect your rights if the product is faulty, damaged, not as described or does not match the personalisation details you provided.
4. ORDERS
When you place an order, you are making an offer to purchase the products in your order.
You will receive an order confirmation after placing your order. We reserve the right to refuse or cancel an order where reasonably necessary, for example if:
• a product is unavailable;
• there has been an obvious pricing or product information error;
• payment cannot be authorised;
• we reasonably suspect fraudulent activity; or
• we are unable to fulfil the order.
If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method.
5. PRICES AND PAYMENT
All prices are displayed in the currency shown on our website.
Any applicable delivery charges will be shown during checkout before you complete your purchase.
Payment must be successfully authorised before an order can be processed.
We reserve the right to correct obvious pricing errors. If an error affects an order you have already placed, we will contact you before proceeding where appropriate.
6. DELIVERY
We aim to prepare and dispatch orders within the estimated times shown on our website or product pages.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Please ensure that your delivery address is complete and correct when placing your order.
If you notice an error in your delivery details, contact us as soon as possible at hello@nikavo.co.uk.
Your statutory rights regarding delivery remain unaffected.
7. RETURNS AND CANCELLATIONS
For eligible non-personalised goods purchased online, UK consumers generally have the right to notify us that they wish to cancel within 14 days after receiving the goods.
After notifying us of cancellation, eligible goods must normally be returned within a further 14 days.
To request a return, please contact:
hello@nikavo.co.uk
before sending the item back.
For change-of-mind returns, the customer is responsible for the cost of returning the item unless we state otherwise.
Returned products should be handled with reasonable care. Where applicable, we recommend returning products in their original packaging.
Personalised, customised or made-to-order products cannot normally be returned or cancelled simply because you have changed your mind.
Please see our Return and Refund Policy for further information.
Nothing in this section affects your statutory consumer rights.
8. FAULTY, DAMAGED OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product arrives damaged, is faulty, is not as described, or you receive an incorrect item, please contact us as soon as reasonably possible at:
hello@nikavo.co.uk
Please include your order number and, where helpful, photographs showing the issue.
Where the product is faulty, damaged, incorrect or otherwise does not conform to your statutory rights, we will deal with the matter in accordance with applicable UK consumer law.
Where appropriate, this may include a repair, replacement, refund or reimbursement of reasonable return costs.
Your statutory rights are not affected.
9. REFUNDS
Where a refund is due, it will normally be issued to the original payment method.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
Where you exercise a statutory right to cancel an eligible online order, refunds will be processed in accordance with applicable UK consumer law.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, the NIKAVO name, branding, logos, website content, graphics, photographs, designs and other original content created by or for NIKAVO are protected by applicable intellectual property laws.
You may use our website for your personal, non-commercial use.
You must not reproduce, copy, distribute, sell or commercially exploit our original content without our prior permission, except where permitted by law.
Third-party names, trademarks and content remain the property of their respective owners.
11. WEBSITE USE
You must not use our website:
• for unlawful or fraudulent purposes;
• to transmit malicious software or harmful code;
• to interfere with the operation or security of the website;
• to attempt unauthorised access to our systems or accounts; or
• in a way that infringes the rights of another person.
We may restrict access to the website where reasonably necessary to protect NIKAVO, our customers or our systems.
12. THIRD-PARTY SERVICES
Our website may use or link to services provided by third parties, including payment providers, delivery companies and technology providers.
Where you use a third-party service, that provider may have its own terms and privacy practices.
NIKAVO is not responsible for the independent content or operation of third-party websites that are outside our control.
13. SHOPIFY
Our online store is hosted using Shopify.
Shopify provides the e-commerce platform that enables us to offer our products and services online.
Use of certain website functions may therefore involve Shopify and other service providers processing information as described in our Privacy Policy.
14. PRIVACY
We take the protection of personal information seriously.
Information collected through our store is handled in accordance with our Privacy Policy and applicable UK data protection law.
Please refer to our Privacy Policy for further information about how personal information is collected, used and protected.
15. LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or restricts your statutory rights as a consumer.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances outside our reasonable control, except where the law provides otherwise.
If you use products purchased from NIKAVO for business or commercial purposes, different legal considerations may apply.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time, for example to reflect changes to our products, services, website or applicable law.
The version applicable to your purchase will normally be the version in effect when your order was placed.
The latest version will be available on our website.
17. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable where you live.
Nothing in these Terms limits any rights you may have regarding where legal proceedings may be brought under applicable consumer law.
18. CONTACT INFORMATION
If you have any questions about these Terms, an order or our services, please contact us:
NIKAVO
126 Ferngrove
Bury
BL9 6JW
United Kingdom
Email: hello@nikavo.co.uk
Website: nikavo.co.uk
19. YOUR STATUTORY RIGHTS
Nothing in these Terms of Service is intended to exclude, restrict or reduce any rights you have under applicable UK consumer law.