Shipping policy

SHIPPING POLICY

Thank you for shopping with NIKAVO.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully received.

Personalised, customised or made-to-order products may require additional processing time. Any estimated production time will be stated on the relevant product page.

Orders are not processed or dispatched on weekends or UK bank holidays.

UK DELIVERY

We currently offer delivery within the United Kingdom.

Estimated delivery times are normally 2–5 business days after dispatch, depending on the delivery service selected and the destination.

Delivery times are estimates only and cannot be guaranteed. Delays caused by postal or courier services are outside our direct control.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment is completed.

Where free shipping is offered, this will be clearly stated on the product page, promotion or at checkout.

ORDER TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at hello@nikavo.co.uk.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

FAILED OR RETURNED DELIVERIES

If an order is returned to us because an incorrect or incomplete address was provided, or because delivery was refused or not collected, additional shipping charges may apply before the order can be sent again.

LOST OR DAMAGED ORDERS

If your order arrives damaged, or you believe it has been lost in transit, please contact us at hello@nikavo.co.uk as soon as possible.

Please include your order number and, where applicable, photographs of the damaged product and packaging so that we can investigate the issue.

INTERNATIONAL SHIPPING

International delivery options, where available, will be displayed at checkout.

Customers ordering outside the United Kingdom may be responsible for import duties, taxes, customs charges or other fees imposed by the destination country. These charges are not controlled by NIKAVO and are the responsibility of the customer unless otherwise stated at checkout.

CONTACT

If you have any questions regarding shipping or delivery, please contact us at:

NIKAVO
Email: hello@nikavo.co.uk
Website: www.nikavo.co.uk